Expert Technical Services
Navigate through a spectrum of technical services offered by NewTelco, designed to streamline your operations and ensure optimal performance.
Or Call Us
123456789
Dedicated Expertise
Engage with a team of seasoned professionals ready to tackle your technical challenges.
Customized Solutions
Benefit from tailored technical solutions that align with your operational needs.
24/7 Support
Access round-the-clock support for uninterrupted operations and prompt issue resolution.
Unmatched Technical Support for Your Operations
Explore NewTelco’s 24/7 three-tier Technical Services portfolio, designed to reduce maintenance costs while maximizing service availability.
Technical Services
NewTelco offers a comprehensive, 24/7 three-tier Technical Services portfolio guaranteed to slash your maintenance budget whilst providing maximum availability of service:
Remote Hands
Service without using of tools. Includes: reset of the equipment, activating and deactivating router, server and switches; measurement of an optical signal; working in a rack, where there is an equipment of the customer; verification of the status; shooting and transfer of the photo.
1st Level – Technical Support: advice and tasks using tools but not measuring equipment
Service, including demand use of tools. Includes: installation and uninstallation of the equipment and hardware components;
assistance to the customer, while the engineers’ team of NewTelco is on site.
2nd Level – Technical Support: advice and tasks using both tools and/or measuring equipment
Service, which includes acting of the system administrator and configuration services. Includes: installation of console connection;
providing access to the console; configuration and installation of a tester for the channel and other measuring equipment.
3rd Level – Engineering Services: advice and tasks using both tools and/or measuring equipment and configuration
Service, including an equipment configuration according to the provided instruction; providing remote access on the equipment and
a channel configuration; restoration of data.
Round-the-Clock Expertise for Your IT Needs
From simply flicking a switch to installing and configuring sophisticated hard and software solutions, our team of highly-qualified technicians and engineers is available around the clock to personally take care of customer’s IT and telecommunications infrastructure.
NewTelco’s comprehensive range of Technical Services can be individually combined to create a customised service package that perfectly accommodates all our customer’s needs.
Any Questions?
Get in Touch with us
Or Call Us
123456789
Technical Services Portfolio
Equipment and software installation and configuration
Replacement and spare parts management
Equipment testing and diagnostics
Troubleshooting
Backups and media handlin
Scheduled updates and maintenance
Patching and in-house cabling
Device labelling/inventory
Documentation
Benefits at a glance
Freely configurable Technical Services package design
Customised payment models (hourly, daily, project price)
24/7 local technical support
24/7 helpdesk (NOC)
Multi-language staff (English, German, Russian, Georgian, Ukrainian)
No need to deploy or train onsite support staff
Highly-qualified technicians available locally
Fast response time
Flexible Service Level Agreements (SLAs) for hardware maintenance (4-Hour Same Business
Day, Same Business Day, Next Business Day)